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Notebook Software and How To Questions topics

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  • 08/26/18--12:01: problems with Bluetooth
  • I have this laptop, it was at first windows 8.1, sadly i hate windows 8's products and downgraded, after a year i switch over to window 10, due to compatablility  being much more smoother in windows 10. I am very new to windows 10, and thus i found Bluetooth, from there i try using however my laptop dont detected it, i did my research, and found that my laptop doesnt have the driver, i went to window's customer support and had no luck, we downloaded windows 8.1 version of the bluetooth (aka recommended from the HP websit, aka dumbass custumer support i have seen so far), in the end, my laptop wouldnt allow the bluetooth from 8.1, instead i need a windows 10 bluetooth, HOWEVER, due to the system never encounter a pilveon 17 notebook for the windows 10, i was unable to find a bluetooth driver for my laptop.

    My Question is, is there a way to download a type of "defualt" bluetooth for my PC, i try alot of methods, even looking it up from websites to websites, i need some assistance on finding a bluetooth that compatatible with windows 10


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    I am unable to find the base system device driver for my Hp elitebook 8440w. Anyone here able to help me?

    Thanks!


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    I want to know if chargers have serial numbers or some way to identify which charger goes to which hp laptop. 


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    I was in the process of attempting to install a bluetooth driver bymyself b/c everytime i take one of my electronics to get worked on it costs 100$ then i find out i could have done it myself so anyway this is one of those built in the screen modem works and since i uninstalled the usb ports (yes all of them) there is no way for me to do ANYTHING since it is no more than a screen at the moment. no keyboard, its not a touch screen so thats a no go and i cant use a mouse as it connects via usb as well SOS please help! also has some very sennsitive docs i am hoping to avoid a reset if at all possible  ty


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  • 08/26/18--15:59: Windows Update
  • I have Windows 7 and the updates I'm receiving are for Windows Vista. How do I change this. Thank you


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    My laptop has been crashing randomly since the day I got it (about 2 months ago).  It will randomly go to Blue Screen, not load past 0%, and then cut to a black and white UEFI Interaction interface, at which nothing changes. I then have to hard-restart my laptop and everything goes smoothly. This has happened about once a day, sometimes more than that. The following is a log of everything I have tried with my laptop, all the error codes I have experienced, and anything else important to add to it. I really don't know what else to do, and think I just have to return it now.

     

     

    --------------------------------------------------------------SPECS:-------------------------------------------------------

    Name - HP Pavilion Gaming Laptop 15t-cx0000 CTO

     

    OS - Windows 10 Home 64

    Processor & GraphicsIntel® Core™ i5-8300H (2.3 GHz, up to 4 GHz, 8 MB cache, 4 cores)+NVIDIA® GeForce® GTX 1050Ti (4 GB GDDR5 dedicated)

    Memory - 8 GB DDR4-2666 SDRAM (1 x 8 GB)

    Display 15.6" diagonal FHD IPS anti-glare micro-edge WLED-backlit (1920 x 1080)

    Storage1 TB 5400 rpm SATA; 16 GB PCIe® NVMe™ Intel® Optane™

    Intel Opane Memory16 GB PCIe® NVMe™ Intel® Optane™

    Battery3-cell, 52.5 Wh Lithium-ion prismatic Battery

    PersonalizationHP Wide Vision HD Camera with Dual array digital microphone (Shadow black and Acid green)

    NetworkingIntel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Gigabit Wi-Fi® and Bluetooth® 5 Combo(MU-MIMO supported)

    ------------------------------------------------------------------------------------------------------------------------------

     

     


    ------------Error Codes:----------------------------

    CRITICAL_PROCESS_DIED
    SYSTEM_SERVICE_EXCEPTION
    UNEXPECTED_STORE_EXCEPTION
    MEMORY_MANAGEMENT **(only once)**
    KERNAL_DATA_INPAGE_ERROR **(only once)**
    -----------------------------------------------------

     

     


    UPDATE (7/28/18): updated all drivers - still crashes

     

     

     

    UPDATE (8/4/18): ran an sfc/scannow. Results:
    _________________________________________________________________________________________________

    Microsoft Windows [Version 10.0.17134.191]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\windows\system32>
    _________________________________________________________________________________________________

     

     

     

    UPDATE (8/4/18): ran the Windows Memory Diagnostic tool (restarted the laptop) - no issues were found.
    This could mean the MEMORY_MANAGEMENT error was a fluke due to something else.
    Also did a clean startup (disabled all apps that startup with the laptop).

     

     

     

    UPDATE (8/6/18): crashed again "SYSTEM_SERVICE_EXCEPTION" in the middle of running Steam

     

     

     

    UPDATE (8/8/18): crashed again "SYSTEM_SERVICE_EXCEPTION" in the middle of YouTube

     

     

     

    UPDATE (8/9/18): crashed again "CRITICAL_PROCESS_DIED", but this time 1) it happened immediately when I
    opened my laptop, and 2) instead of sticking at 0% and going to the UEFI, it went to 100% and then booted
    up normally.

     

     

     

    UPDATE (8/13/18): crashed a few times with "SYSTEM_SERVICE_EXCEPTION". I attempted to fix the problem once again:
    I booted in Safe Mode, uninstalled the "bad drivers" (the ones with yellow warning signs in the Device Manager), and
    tried to install better drivers from HP:
    (https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/model/21869678?sku=3BS42AV)
    The "bad drivers" included:
    - Monitors:
       >Generic PnP Monitor
    - Network adaptors:
       >Intel(R) Wireless-AC 9560
    - Software devices:
       >Microsoft GS Wavetable Synth
    - Sound, video and game controllers:
       >Intel(R) Display Audio
       >Microsoft Streaming Clock Proxy
       >Microsoft Streaming Quality Manager Proxy
       >Microsoft Streaming Service Proxy
       >Microsoft Streaming Tee/Sink-to-Sink Converter
       >Microsoft Streaming Tee/Sink-to-Sink Converter
       >Realtek High Definition Audio
    (It is important to note that the "Microsoft Streaming" driver issues appeared after I uninstalled the "Intel(R) Display Audio" and "Realtek High Definition Audio" drivers and then scanned for any hardware changes). I am not 100% sure this fixed the problem, but I believe that my problem does have something to do with the drivers
    (since there were so many warning signs in the Device Manager).

     

     

     

    UPDATE (8/14/18): crashed again "SYSTEM_SERVICE_EXCEPTION" in the middle of YouTube. It is important to note that I don't think I've ever experienced this in the middle of playing a video game; just when I am using Chrome or doing nothing.

     

     

     

    UPDATE (8/14/18): crashed again "UNEXPECTED_STORE_EXCEPTION" during Fallout 4.

     

     

     

    Update (8/15/18): had a Windows Update today. Maybe that fixed the problem.

     

     

     

    UPDATE (8/16/18): crashed again "SYSTEM_SERVICE_EXCEPTION".

     

     

     

    UPDATE (8/19/18): crashed again twice "UNEXPECTED_STORE_EXCEPTION" and "CRITICAL_PROCESS_DIED", both times in the middle of YouTube.

     

     

     

    UPDATE (8/20/18): I have factory resetted my laptop. Hopefully this has fixed the problem. If not, then I will look into the driver situation. Also, I must note that, for some reason, the Windows Settings app crashes anytime I look into Sound Settings.

     

     

     

    UPDATE (8/20/18): crashed again while I was away; did not catch the error code. I was able to get into the Windows Sound Settings this time, and I troubleshooted the speakers, which resulted in me restarting my laptop. I also downloaded an audio driver from the HP website. With it, I attempted to update every audio-related driver in my Device Manager. Everything was already up-to-date, but there was no update option for "Realtek High Definition Audio" under "Sound, video and game controllers". So I selected "Scan for hardware changes" instead, at which my computer restarted. I now have the option to update/disable/uninstall the driver on that device, which was something I  couldn't do earlier. This means that I have successfully had an impact on the audio drivers, which I believe was a key component in these crashes. This is promising.

     

     

     

    UPDATE (8/21/18): crashed again "KERNAL_DATA_INPAGE_ERROR // What failed: UsbHub3.sys" during YouTube. It is important to note that this is the first time I've ever recieved this kind of crash. Also, when I booted my laptop back up, YouTube would not load a video (regardless of internet conection). I then restarted my laptop, at which it began playing the YouTube video it was originally playing before I even got past the lock screen. Now everything is running fine. I also performed another sfc/scannow:
    _________________________________________________________________________________________________
    Microsoft Windows [Version 10.0.17134.228]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\Windows\system32>
    _________________________________________________________________________________________________
    Also, I must note that, when going into Safe Mode, my Device Manager still shows warning signs on the following drivers:
    - Monitors:
       >Generic PnP Monitor
    - Network adaptors:
       >Intel(R) Wireless-AC 9560
    - Software devices:
       >Microsoft GS Wavetable Synth
    - Sound, video and game controllers:
       >Intel(R) Display Audio
       >Microsoft Streaming Clock Proxy
       >Microsoft Streaming Quality Manager Proxy
       >Microsoft Streaming Service Proxy
       >Microsoft Streaming Tee/Sink-to-Sink Converter
       >Microsoft Streaming Tee/Sink-to-Sink Converter
       >Realtek High Definition Audio
    I went on a mass driver-update spree, with a bunch of drivers from HP.com. I then restarted my laptop in Safe Mode again, and played with the drivers, with nothing different happening. I then went to the Windows Sound Settings and Troubleshooted the audio (while still in Safe Mode). It said that the drivers for "Intel(R) Display Audio" and "Realtek High Definition Audio" were missing, and that the problem will be fixed after restarting my laptop (which I did).

     

     

     

    UPDATE (8/22/18): crashed again "UNEXPECTED_STORE_EXCEPTION" during YouTube. I am now going through the entire driver list on the HP website and downloading and installing everything on that list. (It is important to note that my last "mass driver-update spree, Google got confused and failed to download everything on the list. I am now making sure that everything on that list is downloaded  and installed.) If this doesn't work, then I think my solution lies beyond HP.

     

     

     

    UPDATE (8/22/18): I restarted my laptop into Safe Mode again, and all of the "bad drivers" were still showing warning signs. I must note
    a few things I found while in Safe Mode:
    1) Windows Settings kept closing out on the following:
       - System > Focus Assist
       - Network & Internet > Data Usage
       - Personalization > Themes
       - Privacy > App permissions > ~almost everything~
    2) Troubleshooting the Audio again told me that:
       - Intel(R) Display Audio had a driver problem (unfixed)
       - Realtek High Definition Audio has a driver problem (unfixed)
    3) Also, regardless of Safe Mode or not, the NVIDIA Settings say "You are not currently using a display attached to an NVIDIA GPU" when I try and run it.

     

     

     

    UPDATE (8/22/18): I downloaded a GeForce Game Ready Driver from the NVIDIA GeForce Experience app in the Hidden Icons Tray. It came with two other drivers (one being an HD Audio Driver, the other I cannot remember). Since I know Audio is a big issue in my laptop, this could be helpful.

     

     

     

    UPDATE (8/23/18): crashed again "UNEXPECTED_STORE_EXCEPTION" during Civilization V.

     

     

     

    UPDATE (8/24/28): crashed again "UNEXPECTED_STORE_EXCEPTION" during YouTube last night before I went to bed. Instead of turning it back on, I kept it off and went to sleep. When I woke up and turned it on, however, it showed me a new startup menu before going to the lock screen. Also, my laptop has been having issues starting up now, where the task bar and start menu take a long while to load up properly.

     

     

     

    UPDATE (8/24/18): crashed again "CRITICAL_PROCESS_DIES" during startup. Throughout this morning, my laptop has been starting up very slowly, and has been having issues with the Taskbar and Start Menu with every startup. Steam has also been having issues lately. I went to Intel and looked to download some of their drivers:
    (https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html)
    I downloaded the following drivers:
       - Intel Wireless Bluetooth
       - Intel Wireless-AC 9560 #2 (previously mentioned in Safe Mode bootup)
    The website said nothing about the Intel(R) Display Audio driver or the Realtek High Definition Audio, however. And restarting in Safe Mode still shows warning signs on all of the previously-mentiones drivers.

     

     

     

    UPDATE (8/24/18): I followed the instructions off of the following website:
    https://www.custompcguide.net/windows-suddenly-does-not-recognize-monitor-stuck-on-generic-non-pnp-driver-at-low-resolution/
    I used "Method 2" and when asked for a Standard Monitor Type, I chose "Digital Flat Panel 1920 x 1080 60Hz". I then went back to Safe Mode, only to find that now a new driver has a warning symbol on it:
    - Monitors:
       >Generic PnP Monitor
    - Network adaptors:
       >Intel(R) Wireless-AC 9560
    - Software devices:
       >Microsoft GS Wavetable Synth
    - Sound, video and game controllers:
       >Intel(R) Display Audio
       >NVIDIA Virtual Audio Device (Wave Extensible) (WDM) ***NEW***
       >Realtek High Definition Audio
    (It is important to note that the Microsoft Streaming Drivers only appear when I uninstall the Intel(R) Display Audio and Realtek High Definition Audio drivers and then Scan for hardware changes.) Also, I must note that my laptop has been running at normal speeds during  startup now.

     

     

     

    UPDATE (8/26/18): crashed again, did not see the error code. I then did a Performance Tune-Up Check through the HP Support Assistance app. I also selected a System File Checker with it. I also performed an Operating System Diagnostics, which reported that there were no issues, which leaves me to believe that Windows 10 has nothing to do with the crashing.

     

     

     

    UPDATE (8/26/18): crashed again, did not catch the error code.


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    Hi, I have the problem. Did you get the driver? Please, share it!


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    We had placed an order for 4 HP Pavilion 360 laptops. Our order no is Order#[edit]It's been almost a month but we still haven't received the laptops. 

    We have been receiving mails from Admin Info [edit], which I suspect is not real.

     

    How can we report/expedite the process.


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    How can I set up my fingerprint scanner in Windows 10 (version 1803)? It doesn't show up under Windows Hello in Settings.


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     I have recently formatted my HP USB 3.0 500GB Pocket Media Drive [ Part No UOP78AA. SERIAL NO : MYIC320096 ] and as a result I have lost the HP Sure Store software which comes with this external hard Drive. Could you let me know if the same can be downloaded from your support centre, giving me the details of how to install the downloaded software. 


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    HP EliteBook (x360 1020 G2) has only USB-C ports.

    To read a traditional USB 3 memory pen, I tried with various USB-c vs USB 3 adapter: NO WAY.

    Do you know how to handle this problem?

    Thanks in advance.


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  • 08/27/18--05:48: How to activate AMT
  • Would like to Activate AMT on my system.  Could not find Intel Management and Security Status (iMss ) program for my system.  Would like to download full package, run iMss  program and check Advance, Activate AMT, 

     

    System  Information

         Notebook Model                                      HP Elitebook 8460p

        Product Number                                      XU057UT#ABA

        Serial Number                                          [removed per Rules Of Participation]

        Universal Unique Identifier                  5C12DED1B32E111BA074885BFOC1082

        Asset Tag                                                    CNU15201PQ

        System Configuration ID                       A0001D02

        System Board ID                                      161C

        System Board CT                                      PCCKBOOWF1Z2E5

        BIOS Revision                                            68SCF Ver. F.67

        BIOS Date                                                    02/13/2018

        Keyboard Controller Revision             97.4E

        Video Bios Revision                                 Intel 2089

        Processor Type                                         Intel(R) Core(TM) i5-2520M CPU

        MicroCode Revision                                  2D


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    Hi,

     

    I have purchased my laptop on Aug 27th. But the warranty date shows date as December last year, which impacts the warranty period. Kindly help to resolve the issue.

     

    Thank you


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    This laptop is used for our ambulance reports and remains plugged into the ambulance power. Will it cause harm to leave it in the sleeve/case while it is plugged in?

     


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  • 08/27/18--07:56: 1935 Error with Windows 10
  • Hello all,

     

    I'm trying to install Microsoft Office Standard 2013 and I keep running into the following error. I've seached and searched and I can't seem to find a fix for it. I've installed the .net framework, run multiple PowerShell commands, installed Windows Updates. I'm just about short of doing a factory restore but making a last attempt at saving my PC.

     

    Any help would be amazing.

     

    PC: OMEN 15t

    OS: Windows 10 Pro - 64bit versin 1803

    Build: 17134.228

     

    Capture.PNG


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    i need bios  BIN file for  ''HP Notebook - 15-bs002ne 


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    Hey,

     

    I bought this laptop as an upgrade to the old laptop, but there is no instruction on  how to get to BIOS or the boot menu.

    What keys are used to get to the menus, or any other places I can go on boot?


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  • 08/27/18--09:39: Insta ink
  •  OK so now HP can take over the use or the lack of use of my printer that I purchased that I purchased the ink from them and they can decide whether or not I get two used my equipment.  [Content Removed]


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    Hi, I have this notebook since April 2018:  HP ENVY x360 15-bp104nl (i5-8250U, 12 GB RAM, 512 GB SSD, 15,6" FHD IPS Touchscreen).

     

    It has always worked well, I have never had any particular problems, but since 2 weeks the fan makes a strange noise.
    It is not the normal fan noise when it is activated, it is a sort of very annoying vibration and noise.
    I opened the laptop, thinking about the dust but everything seems in order, I have updated Windows, I scanned with anti-virus and to search for malware but there is nothing.


    How can I solve? The fan is too annoying.

    Thank you


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    I installed Magix Audio Cleaning Lab.  When I try to run the program it won't let me.  It comes up with "Cannot find the name of the Intel ICD OpenGL driver."  I believe I have the most current update for my driver (21.20.16.4821).  Can someone please help?  Thanks!!


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