HP Client Security Fingerprint Registration Failure

August 27, 2018, 12:13 pm

≫ Next: HP Coolsense and HP 3D Drive Guard can't be installed anymore

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I've been using my HP ProBook 450 G3 for about 3 years and just've decided to try using fingerprint reader but

I'm facing the following issue with registration of fingerprint in HP Client Security.

 

I fill in password, then skip security questions and go to fingerprint scanning step. 

The reader scans my finger two times saying that it is successful but asking to pass my finger for several times more as shown on video to complete registration of my fingerprint.

 

After that it never ends.  Fingerprint registration progress bar remains only half completed.

If I press Cancel button, HP Client Security freezes.

 

When I forcedly close the app, it won't start again until the next reboot of the notebook. :(

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HP Coolsense and HP 3D Drive Guard can't be installed anymore

August 27, 2018, 8:43 pm

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Hi..

HP 3D Driver Guard and HP CoolSense can't installed anymore on latest Windows 10 and I think my laptop cant no longer control the fan normally then. Are there new software updates for those?

 

 Edit: - I found a solution for HP 3D Drive Guard - > https://support.hp.com/gb-en/document/c05841987

           - First  screenshot  from HP Coolsense 2.20 Rev.D (latest for my laptop -> https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p200-notebook-pc-series/7486459/model/7907092 )

          

**Solved by deleting C:\swsetup\sp67743 on my drive  and download again for HP CoolSense. Thank you!!

missing standard ps 2 keyboard driver hp elitebook 820 g4

August 28, 2018, 1:28 am

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Hi,

I spilled coffee on my laptop keyboard. After cleaning & drying, letter "L" became sticky. I uninstalled standard ps 2 keyboard via device manager.  Now, the keyboard is no longer working forcing me to use external keyboard. How can I re-install the standard ps 2 keyboard?

Thanks!  c',)

HP Laptop 450 G2

August 28, 2018, 2:22 am

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Why does my HP Laptop 450 G2 reboot itself while in the middle f a game any game it just reboots to Windows restart?

 

Bios Update Of F.26 to F.32 Doesn't Work

August 28, 2018, 4:13 am

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Hi,

I've attempted to flash the bios twice now, from F.26 to F.32 Rev.A...but after restarting, it's still F.26.

Can anyone assist?

Thanks in advance,
Alex

how to activate mcafee internet security from hp back to campus offer

August 28, 2018, 4:44 am

≫ Next: Damaged Spectre! returned it and got a new on with the same exactly problem. Where do I complaint?

≪ Previous: Bios Update Of F.26 to F.32 Doesn't Work

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how to activate mcafee internet security from hp back to campus offer

Damaged Spectre! returned it and got a new on with the same exactly problem. Where do I complaint?

August 28, 2018, 5:00 am

≫ Next: Damaged Spectre! returned it and got a new one with the same exactly problem. Where do I complaint?

≪ Previous: how to activate mcafee internet security from hp back to campus offer

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Hi, 

 

I bought on past Sunday a HP Laptop. The same day I realised that this laptop is not operating as it was supposed to do. I contacted your support team. They clearly stated that there was an issue with the Hardware of the laptop. They offered me a repairing option. However, this is my only laptop and I need it for my work since I sold my previous one because I decided to buy a brand new! Plus, I felt it is unfair to pay the full amount of the price and get a product that needs to be repaired! So I decided to to exchange it with another new Spectre. I did go to the place where I bought it from, I had a copy of my chat with HP support team just to let them know that that was a damaged product. Anyways, they did agree with what HP said to me..and I had to go through a very uncomfortable situation but this is another story...I finally convienced them that I need a new one! I did get a brand new spectre but as soon as I switched it on, I experienced the same exactly issues as with the one before! I contacted again HP support team, this time, a member of a team was working on my laptop for at least 4 hours trying to fix the issue. She called me after these hours and stated that shift is changing and that a colleague of hers would trake over and solve the issue. The colleague however, as soon as he understood the issue stated clearly again, that this is a hardware issue (the same one with the previous laptop I got). He again said that you can offer me a repair to my brand new computer (meaning for me that I will be with no laptop for few days and although I had paid full price I am getting a refurbished one)!  

 

I searched everywhere on your website and I could not find the place where I could to file this complaint. Please understand my situation and help me finding a solution which will make me feel happy that I choose to buy an HP laptop. 

 

Thank you,

Tania 

Damaged Spectre! returned it and got a new one with the same exactly problem. Where do I complaint?

August 28, 2018, 8:38 am

≫ Next: BIOS NOT UPDATING

≪ Previous: Damaged Spectre! returned it and got a new on with the same exactly problem. Where do I complaint?

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Hi, 

 

I bought on past Sunday a HP Laptop. The same day I realised that this laptop is not operating as it was supposed to do. I contacted your support team. They clearly stated that there was an issue with the Hardware of the laptop. They offered me a repairing option. However, this is my only laptop and I need it for my work since I sold my previous one because I decided to buy a brand new! Plus, I felt it is unfair to pay the full amount of the price and get a product that needs to be repaired! So I decided to to exchange it with another new Spectre. I did go to the place where I bought it from, I had a copy of my chat with HP support team just to let them know that that was a damaged product. Anyways, they did agree with what HP said to me..and I had to go through a very uncomfortable situation but this is another story...I finally convienced them that I need a new one! I did get a brand new spectre but as soon as I switched it on, I experienced the same exactly issues as with the one before! I contacted again HP support team, this time, a member of a team was working on my laptop for at least 4 hours trying to fix the issue. She called me after these hours and stated that shift is changing and that a colleague of hers would trake over and solve the issue. The colleague however, as soon as he understood the issue stated clearly again, that this is a hardware issue (the same one with the previous laptop I got). He again said that you can offer me a repair to my brand new computer (meaning for me that I will be with no laptop for few days and although I had paid full price I am getting a refurbished one)!  

 

I searched everywhere on your website and I could not find the place where I could to file this complaint. Please understand my situation and help me finding a solution which will make me feel happy that I choose to buy an HP laptop. 

 

Thank you,

Tania 

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BIOS NOT UPDATING

August 28, 2018, 9:30 am

≫ Next: Bezel broke

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Hi!

 

It's over a month I've been trying to update my BIOS to F.20 Rev.A and nothing. . And still nothing - the installation appears as successful but when I re-start my computer I am still stuck with the F.11 version (2016) of the BIOS.

 

Any help out there?

 

Best,

Bezel broke

August 28, 2018, 9:53 am

≫ Next: How to copy file from old Pavilion laptop to new Pavilion laptop

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The bezel broke.  I tried applying pressure on it but it seems like the screws or whatever inside broke. Does anyone know how to fix it without having to send it in for warranty and waiting for one week?

How to copy file from old Pavilion laptop to new Pavilion laptop

August 28, 2018, 10:11 am

≫ Next: Cools Sense for HP UltraBook Folio 9470m

≪ Previous: Bezel broke

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What is the best way to copy all my files, especially all my CDs, from the old pavilion to the new Pavilion.  It looks like I have USB 3.0 port on the old laptop and USB 3.1 and Type C port on the new laptop.  Windows 7 to Windows 10.   Do I buy a  USB 3.0 to USB 3.1 cable a USB 3.o to Type C cable or something else ?

Cools Sense for HP UltraBook Folio 9470m

August 28, 2018, 12:17 pm

≫ Next: HP Support Assistant offline?

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I would like to know if HP Ultrabook Folio 9470m use coolsense software, if yes? How I can install it, becuase it does not work

 

Thks

HP Support Assistant offline?

August 28, 2018, 12:40 pm

≫ Next: CPU throttled to 0.38ghz after Sleep/Hibernate

≪ Previous: Cools Sense for HP UltraBook Folio 9470m

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Ok, new to this discussion board, so please excuse me if this is not the right place for this question.

 

Have an Envy notebook, purchased from a UK High Street retailer, originally supplied with Windows 8 (from memory).  Upgraded to Windows 10 x64 Build 1803 (by way of all of the earlier builds of 10) .  Laptop works fine, all the drivers install successfully, so no yellow exclamation marks in the device manager.  System is online, fully patched, with up-to-date antivirus software installed and running - now here's where it gets interesting.

 

The current version of HP Support Assistant (HP SA) is installed, but it reports that it is offline, so no connection to the HP server; fine, run network diagnostics - full set of green ticks - online; but HP SA says it's offline!

 

Gets even wierder - run up a VPN client into the USA and re-run HP SA - all fine, downloads updates, then installs them.

 

This has been going on for a couple of years and SA exhibits the same issues on other HP kit, with other OS's.

 

So my question - is the UK HP SA server offline?

Any ideas, anyone?

CPU throttled to 0.38ghz after Sleep/Hibernate

August 28, 2018, 7:11 pm

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We've had the laptop for a few weeks now and periodically I noticed it running extremely slow. In Task Manager I found that the clock speed said that it was running at 0.38ghz. This is a Ryzen 2300U system with a base clock of 2Ghz.

 

I've been able to reliably reproduce how this happens...

1. Plug in the power cable.

2. Put the laptop into sleep or hibernate.

3. Unplug the power cable.

4. Turn back on and it will be locked at a maximum speed of 0.38ghz.

5. If I plug the power cord back in, it bounces back to normal speed. Also if I reboot (without plugging in) it clears up.

 

I've looked in the advanced Power Options for the CPU and verified that maximum CPU is configured to 100% on both battery and when plugged in.

 

I've also noticed that the CPU speed will throttle way down when I unplug the power while the laptop is on but then bounces back quickly. It seems that if this happens while it is sleeping then it won't throttle back up again.

 

Any suggestions on how to resolve this?

 

 

Lightning keyboard

August 29, 2018, 1:07 am

≫ Next: Defective laptop to be replaced as it is in warranty period

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Hello.

I bought this model of hp omen 15-dc0020ur.

I downloaded hp command center from MS store.

But i havenot got lightning optinons at hp command center

Does my model exist this options or i've got only 1 colour of lightining keyboard(red?)

Thank you

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Defective laptop to be replaced as it is in warranty period

August 29, 2018, 5:18 am

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Dear sir,

 

               Myself had purchased hp laptop on 17.03.18, for rs 47000, from Vijay sales, Chandkheda, Ahmedabad, on 17.03.18, sr no 8CG80314SL, which proved to be defective, because as soon as i purchased, it had a problem of not being charged, when ON. 

                 This problem attended by IQOR, Ashram road and replaced battery, problem not solved.

                  I reported issue to company on 24.5.18, company nominate Reliance rescue, to solve the problem, one technician named Sheikh, attended on 12.6, 20.6, 30.6, and replaced batteries, problem not solved. This Mr Sheikh, from Reliance rescue, tried to restore factory setting, but he deleted all operating system, and my laptop ceased to work anymore, a request was made to company to send restoration software,   in response of which company send a pen drive  and somehow operating system restored, but problem still persists.

                  On 13.8.18, above Mr sheikh again came to me with some socket, at which that charger pin is attached to charge the battery, for this he extract mother board also, that above original problem still not solved, but now new problem arised from that day, several keys of key board is not working as keyboard has been opened for replacing batteries and other repair for eight times.

                   My laptop is now seems to be assembled, having two problems now as mentioned below,

1.. Battery  not charging when ON.

2.. Several keys not working now, from 13.08.18, when lastly attended by Mr 

      Sheikh from Reliance rescue.

 

                I AM UPLOADING RECORDS WITH ME,   FINALLY I REQUEST TO ARRANGE TO REPLACE MY HP LAPTOP URGENTLY, BECAUSE THIS PIECE WAS DEFECTIVE, AND REST HAS BEEN DAMAGED/DISTURBED BY RELIANCE  RESCUE BY OPENING EACH AND EVERY PART. My colleagues like this piece and wanted to purchase it, but as this issue, they also are waiting for issue to be solved, so that we may not feel cheated. 

 

M. V. SOLANKI

AM Signal

RVNL Ahmedabad

Which apps can I uninstall?

August 29, 2018, 7:16 am

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Hi! I'm trying to uninstall as much as possible from my computer so I can run my games how I want them to run. I tried to uninstall to the bare minimum a few months ago, but to my suprise, I had removed a core program and really messed up my computer. I want to remove stuff so I dont have all this ugly bloatware, and I think I've done a good job at that already, but the last few programs I need help with. 

 

Essentially, what can I uninstall (preferably as much as possible) without removing any core programs. Also, does anybody know how to remove the stupid Microsoft apps like Alarms and Xbox? The uninstall button is greyed out so I can't remove it but they take up quite a bit of space. Thanks in advance.

 

I have:

 

Alarms and Clock

AMD Radeon Settings

App Installer (Microsoft version)

AVAST Free (which I would prefer to keep but if you have a recommendation for a free antivirus then cool)

AVAST Browser

Calculator

Camera

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

Get Help

Google Chrome

Groove Music

HP Documentation

HP ePrint SW

HP Registration Services

HP Support Assistant

HP Support Solutions Framework

HP System Event Utility

HP Welcome

HP Wireless Button Driver 

Hulu

IMVU

Mail and Calendar

Maps

Messaging

Microsoft Edge

Microsoft Photos

Microsoft Store

MIcrosoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable x86 9.0.30729.4148

Microsoft Visual C++ 2010 x64 Redistributable 10.0.40219

Microsoft VIsual C++ 2010 x86 Redistibutable 10.0.40219

Microsoft Visual C++ 2012 Redistributable x64 11.0.61030

Microsoft Visual C++ 2012 Redistributable x86 11.0.61030

Microsoft Visual C++ 2013 Redistributable x64 12.0.30501

Microsoft Visual C++ 2013 Redistributable x86 12.0.30501

Microsoft Visual C++ 2015 Redistributable x64 12.0.24212

Microsoft Visual C++ 2015 Redistributable x86 14.0.24212

Mixed Reality Viewer

Movies and TV

Netflix

Origin

Paint 3D

People

Realtek Card Reader

Realtek Ethernet Controller Driver

Realtek High Definition Audio Driver

REALTEK Wireless LAN Driver

Spotify

Sticky Notes

Synaptics Pointing Device Driver

Update for WIndows 10 for x64-based Systems (KB4023057)

Voice Recorder

Xbox

Xbox Game Speech Window

Android apps for hp 14-x010nr?

August 29, 2018, 1:54 am

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Hi, I was wondering if android apps can now be installed on my chromebook hp 14-x010nr? 

I have found the list of chromebooks that support android apps on chrome OS system support (https://sites.google.com/a/chromium.org/dev/chromium-os/chrome-os-systems-supporting-android-apps), my problem is I honestly do not understand enough about operating systems to figure out if the particular chromebook I have can run android apps or if I am just not doing things right on my device. 

Also, does anyone know if anybody is working on making android apps work on this particular model?

I have had my device for several years now and I mostly just use it for social media since the webstore either does not have the apps I needed and are very few compared to the android playstore, also most of its apps are just extensions to websites and such which is okay but renders my chromebook useleess if it is offline. Most of the apps I have installed feel like they are still on beta stages, or eventually stops working over time. So now I have been looking forward to having android apps on my device ever since I read somewhere that android support for chrome OS were on the works.

I have been reading up on google support forums and I still understand very little on these matters, please help.
thank you.

office 365

August 29, 2018, 8:09 am

≫ Next: How to Sign Up for Notifications by Product

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theres no office on my hp stream 14 to activate my free office 365? in college and having alot of trouble with this computer , really frustrated!

How to Sign Up for Notifications by Product

August 29, 2018, 8:17 am

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I am supporting EliteBooks in a customer environement.  How do I sign up for ongoing emails alerting me to BIOS, Security, drivers, etc.  updates and/or changes from from HP?