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Notebook Software and How To Questions topics

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  • 10/07/18--00:51: Bare metal backup/recovery
  • Does HP offer a product for bare metal backup/recovery for consumer grade/business notebooks?

    Or do you use similar software?

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  • 10/07/18--04:24: Microsoft Store won't load
  • This last week I bought a new Spectre. I turned it on and I set it up, but now that I need to download some apps from the store, the store won't load. Every time I've opened it it displays the same error: 


    "Try that again

    Something happened at our end. Waiting a bit might help.


    Code: 0x00000190"


    Refreshing the page doesn't help. I've already reported the problem. Troubleshooter has not resolved the problem. Resetting it does nothing. I don't know what else to do. I'm a bit disappointed. The laptop is new, I'm still excited I have it, but this problem is killing the fun. Help me, please!


    Thank You!

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    I recently bought a HP Omen 15-dc0982nd. I wanted a fast gaming laptop to play gta 5 full setting msa 2×.

    When i play gta 5 the framerates are not high about 45 frames. The gaming mode is on (activated in Omen command center).(videocard gtx 1070 max q) The charger also hooked up. Is there something limiting the performance? Maybe another setting in the bios? Another question i want to add a secondary 16gb ram module but i can't find which ram module is in the laptop?

    (Sorry for me bad english)


    I hope someone can help me,


    Roel Lagerburg


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  • 10/07/18--07:59: Change password
  • I don’t remember the password to sign in

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  • 10/07/18--08:42: Bios upgrade
  • Hi, i can see linux drivers available for my system and also outdated. The bios is in .exe format, so i dont understand how someone can use it under linux. I dont know how to upgrade my bios since i dont have access to windows OS.

    Anyone else confused?

    Or i am the first wonderring for something like that?

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  • 10/07/18--08:54: Bios TPM on 6460b
  • Hi, i would like to change tpm security settings via bios. I have changed security to "change" but still the setting is not available.

    I Can see it but cannot change it.

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    I bought a new HP Stream yesterday and can't get Norton or Google Chrome to download. I spent hours trying to find out how to give 'permission' for an app outside the app store to download which has so far failed. I require both apps for university and had been advised by one of the shops I looked at about the laptop that it could easily support norton. Please can someone help me, I need the laptop for tuesday's lecture! 


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    My Spectre always charges to 100%.


    I know that this will kill the battery life. How do I change so that it charges to 80% or 60% and it is maintained at this charge %?

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    I have supplied two nos Laptop Model no:-15 g-br019TX bearing sl no:- CND738857K &CND 738857V.

    But not received any media CD for Driver as well as OEM Licence Company Printed Paper.

    Plz clearify whether  it comes with Laptop Box pack? or how I can get it.



    Surajit Roy

    on Behalf of ITI Kanchanpur

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  • 10/08/18--03:28: Reset Stopped at 13%
  • Hello, last night I decided to do a complete system reset on my HP laptop. I left it go for about 12 hours thinking that it would have finished by then, but it did not. Thank you.

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    Please what's the acceptable way of connecting a laptop charger? Is it that you connect the charger to the laptop before connecting the power cord to the main socket either switch on or off or vice versa

    2. When using pavilion x360 laptop do you have to place it on an object (book) to raised it so as to overcome heat being build inside  either on table, plastic or bed. 


    3. What can I do to maintain my battery life span. ( When to  charge it and remove the charger when charging.)

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    I would like to know anything on this computer that is unnecessary for it to run. I want to delete anything that i do not need for basic use of this computer i/e. "Bloatware" any other unnecessary programs or components

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  • 10/08/18--05:45: HP Support manager to sleep
  • I have again a problem with HP support manager which opens again everytime I open my computer, even if I put it to sleep with AVG. I never use it ad it uses a lot of power.

    It does not appear on the ms config list of starting adds where it is possible to desable sofwares.

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  • 10/08/18--05:49: adblock
  • I had adBlock or adBlock plus on edge and Chrome. For some reason they have disepaered from ten task line and I face again the ads. I have downloaded them again but visvibly they don't link anymore to Edge not Chrome. Any idea how to put them at work again ?

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    Hi folks ,

    I have a HP ENVY x360 - 13-ag0015au laptop which I have a dual boot setup running Windows 10 & Ubuntu.


    Recently I downloaded and installed the  F.19 Rev.A bios, which at the time appeared to go through without any issues.

    However I did notice that the graphics driver in ubuntu was failing to load, which resulted in a black screen if ubuntu was selected to load. Windows is still working perfectly fine,.


    As part of my troubleshooting to resolve the issue I was wanting to downgrade my bios to either F.17 Rev.A or any of the older versions.

    So what I have done is downloaded the F.17 Rev.A bios, and followed the instructions to create a recovery USB Flash drive.


    When i boot into the Bios Update Screen (Windows key + B after power on) I get the following error message "Unable to open BIOS Signature file" with the only selectable button/option being to continue to normal boot.


    I have tried google searching ways to downgrade the bios, but outside of the steps above I have not found any way to successfully downgrade the bios.



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    Hi I want help to find and change the coincell ,anyone with youtube lenk or can u find out about it in manual 

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    How do I get this to stop?


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  • 10/09/18--09:31: Graphic card
  • IMG_20180727_103105_HDR-min.jpg

     I have 2 GB dedicated amd radeon r5 m330  graphics

    And intigrated amd r5 (512 mb)

    GTA 5 only detecting intigrated graphics

    You can see in video memory (above photo)

    Is my dedicated graphics is not working 

    Or it is a software problem

    How can I solve it



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  • 10/09/18--09:38: Three fingers gesture
  • After touchpad driver update I am unable to use three fingers gesture

    Only two finger gesture are working

    Should I uninstalled the update

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  • 10/09/18--09:31: Graphic card
  • Moved to Notebook, Video for better response

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