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Notebook Software and How To Questions topics

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    After update Windows 10 Home x64 to the lastest version and install all lasted driver from available the next error message appeared: "HP accelerometer doesn't work on this version on windows. An updated app may be available."


    HP EliteBook 2170p

    Product Number: A7C06AV


    OS: Windows 10 Hone x64

    OS Version: 1803

    OS Compilation: 17134.471


    I deleted accelerometer driver, rebooted and downloaded and installed HP 3D DriveGuard (sp71714.exe) from suport again, but this doesn't helped. What should I do to fix my problem?



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    Anyone know how to turn off tap-to-click on the new Spectre x360 models?


    I've tried following other forum posts but they invariably refer to tabs and options that don't show up for me.

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  • 12/12/18--08:14: how to close a dialog box
  • the command cannot be performed because the dialog box is open,,,,,

    this message comes again and again whenever i try to open a msword2007 file in windows10...

    help me to overcome this....

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  • 12/12/18--10:21: ACPI\VEN_HPQ&DEV_6007
  • Hi guys,


    please post me link where I can download driver for ACPI\VEN_HPQ&DEV_6007


    or complex of drivers for this laptop.


    System win 8.1

    HP Envy 15-ah151sa

    Thank you a lot.



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  • 12/12/18--11:54: FN action keys not working
  • I just got my HP ENVY x360 - 15-cn0007na.

    The actions keys are not working. When I press "fn" key and then one of the function keys to access the actions such as keyboard backlight, screnn brightness etc, nothing happens.


    I have verified that the actions keys are enabled in the BIOS.


    Thanks in advance!

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  • 12/12/18--12:18: HP Omen command centre issue
  • I bought this laptop last week brand new, and have an error every time I boot.

    I'm getting a "the data area passed to a system call is too small" error. This error box pops up on boot and when I try to open the omen command centre.

    It also had the error for mcafee and skype, but I've uninstalled them as I don't use them anyway.

    I contacted HP chat and the only thing they could suggest was to reset to factory settings, which I don't want to do as I've just spent the last 5 days installing everything I need to work with

    Can anyone help. I've googled the error, but can't find anyone who has had this in relation to omen cammand centre, but always seems to be with windows apps.

    The folder and file it refers to in the error is in the program files\windowsapps folder, but I can't gain access

    I've tried uninstalling and reinstalling but no joy


    Cheers in advance

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    I just bought a new HP Specter x360 Convertible (Model 13-ae011dx) a couple weeks ago and the speakers are producing a bad static noise while I'm watching videos. I've tried updating the BIOS but the noise is still present. I also tried using the notebook's Audio Check Diagnostic but it said that everything was running correctly. Is this a hardware issue or what? 



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    This is a software  suggestion, which I hope HP company will listen and develop, which I felt was missing for such an advanced and professional work laptop. 


    All other companies like ASUS and LENOVO have a BIOS battery optimization, calibrationi, life extender software, like LENOVO Power Manager. Not only it calibrates the battery, it also keeps the battery level at 60% even when it's charging, for extended use and battery life. A battery kept at that level of charge lasts longer, compared to a battery that stays full level or empty. I'm sure there are many other tricks that can be implemented. 


    I'm also sure  a lot of people would appreciate such a software, which will extend their battery life. I really miss such a software to be honest now that I'm using HP. 




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  • 12/13/18--03:08: HP DMI TOOL
  • Love community,
    I searched the forum and found a similar case.



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    does hp omen notebook 15-5010nr not supported Omen Command Center

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  • 12/13/18--07:25: Display Blinking
  • Recently When I am power up my Notebook it's display blinking for 1 or 2 sec is that a problem?

    And sometimes it shows CMOS Reset 

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    I just bought an Omen 17 from a friend who upgraded and so am updating all firmware before re-installing a fresh OS (so don't care if filesystem gets wiped out). I was finally able to update the system BIOS and now would like to update the 512GB Samsung 951 SSD firmware (rev BXV72HOQ from 2006)


    HP's support site does not have a newer release though there is at least BXV77DOQ mentioned on the web and Samsung has fixed a large # of performance / reliability issues over the last 2 years. Samsung Magition does not work with OEM drives and I haven't found an alternative method to flash the consumer firmware


    How can I get a later version (install complexity doesn't concern me)?

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  • 12/13/18--10:13: TouchPad Not responding
  • Hi there, 


    I recently have been experiencing some issues with my touchpad. I believe the issue is originating with a recent update with Windows 10 that has been interfering with my touchpad/ clickpad driver. A couple of days ago it suddenly stopped working (froze completely) which resulted in me having to resort to a USB attachable mouse. Through a bunch of system restores and download of touchpad drivers provided through the hp website, I somehow got it to work. Unfortunately, a few days later the issue cropped up again, but this time I was unable to fix the problem going through what I thought were the same steps as last time. Some information about my laptop and touchpad driver 

    • HP ENVY x360 Convertible 15-bp0xx
    •  Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
    • Synaptics SMBus ClickPad Driver

    Some screenshots of the issue: 


    pic 1.pngpic 2.png

    Additionally, in the device manager, the Synaptics driver does not show up until I select "view hidden devices". Hope this is clear. This problem is excruciatingly annoying. 

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    hi i can not install the synaptic deive on my pc and i can not get my touchpad work with the windows 10 gesture driver, its driving me crazy

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    I just bought this laptop and I thought it was going to be great from all the reviews I had seen. I'm a student so I've been using my school laptop for most of my school work and haven't taken my new laptop any where. Today I went to go get on it and it wouldn't open any games or any browsers. I read somewhere to restart the laptop and that's what I did. It still didn't work. So I put the laptop up for a few hours and I came back to it to see if it would work again. It still won't open anything. I don't know what to do. Being a high school student, it was a lot of money for this laptop and I don't want it to fall apart. Someone, if you have the answer, plese help. 

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    As the title states my function keys dont work. a couple are assigned different functions. Volume Up, Down, Airplane mode, Brightness, etc.... I checked windows mobility and the option isnt there to change or adjust them. This Laptop is 3 days old and ive invested a considerable amount of time setting up adobe, Autodesk, etc..., before realizing the issue and returning the computer for another really isnt an option. Id prefer to just correct it rather than spend countless hours setting another pc up. Any suggestions, pointers, tips, guidance, whatever, im all ears. :-)

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  • 12/13/18--19:58: hotbar isnt working
  • Out of nowhere my keys F1 -F12 arent working at all and nothing happened to my laptop, like i said before it was out of nowhere any suggestions.

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  • 12/13/18--20:01: hotbar isnt working
  • Out of nowhere my keys F1 -F12 (  Brightness, audio, pause/play, fast forward, rewinding , airplaine mode , ETC ) arent working at all and nothing happened to my laptop, like i said before it was out of nowhere any suggestions.

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    Updated my HP Omen 15 2018 (i7 8750H, GTX 1060, 16GB RAM, 256 m.2 SSD plus 1TB HDD) to latest Windows 10 v1809. No problem until I downloaded and installed latest (Nov 2018) drivers for my particular Omen at HP Support (my laptop is registered, easy to see if new drivers are available).


    After HP support drivers were installed, Omen now severely throttles CPU after about 15mins of CPU intensive gaming (although because this is a 6 core CPU, only 50% CPU usage is registered, much headroom for performance). GPU use is only 40 to 55% while gaming.

    When it throttles, game runs slow, super slow, diving to 10fps (from 80 to 100fps), CPU usage dips to 30%, and GPU usage follows as 10fps does not need much GPU power. Neither CPU or GPU goes past 50% usage, yet it throttles down. CPU Temps do go at 90degrees C at start of game (GPU never goes beyond 75deg C). Omen Control Center set to Performance (same effect happens when set to Standard), Power Plan set to HP recommended (power plan created by HP, and is actually the only plan, unless you create your own.


    Note, among drivers installed that caused the severe throttling is latest BIOS, and Intel Dynamic Platform and Thermal Framework Client driver. All drivers from HP Support.


    Is HP going to turn this gaming spec Omen to an office work laptop with this aggressive throttling via latest drivers? And 10fps is just unplayable.


    Note: No BIOS adjustments, no throttle stop or other overclocking solutions installed/used in this machine.

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    I am having a problem with the B&O microphone tab. I just cannot get it to go away. To clear up exactly what I am talking about, it is this tab:



     Which looks like this when you click it to expand:



    It has always been one of the major annoyances from this notebook as it insists on being ordered in front of everything else. This was previously only a problem when I was on discord or skype but it is now an ever present feature. It lies infront of my browser tabs, as you can see, and makes the whole web browsing experience tiresome (thanks HP). 


    How can I disable this tab altogether? I would be happy if I could never see it again

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