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Notebook Software and How To Questions topics

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  • 08/31/18--18:11: Keybord pops up by itself
  • I have a problem with my HP Pavilion x360 because its touch keyboard keeps on popping up on my screen even though I'm only using the normal keyboard. It's very annoying and I don´t know how this began to happen. It happens every time I click somewhere to begin to write. I'll be very thankfull if someone can help me out please. 

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    This seems to be the exact problem I have seen someone else post, but unfortunately the solution was provided on private message.


    I just bought a brand new HP Omen and everything works great except for HP Jumpstart. Every time I turm on the laptop the start screen of Jumpstart states


    "Almost there, we're getting things ready."

    "Is your internet connection working?"


    And finally:


    "Something went wrong on our end. Check back soon"

    with an 'Ok, Got it!' button which ends the programs.


    It's extremely annoying. This is a brand new computer and though everything else is working fine this isn't. I don't even know what jupstart is because it's been broken since the start. Do I even need it, or is it crutial to something. Seeing many issues on the forum with HP Jumpstart, I'm a bit concerned about my choice of choosing the HP Omen over the Alienware from Dell. and even more concerned about having to fix something I just bought.  Hopefully the fix is quick and easy and my concerns will be lifted.


    Product HP Omen Laptop - 15-dc0061nr




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    i have HP BS-722TU laptop, but i found no driver for windows 7 64bit.

    I my self don't like windows 10 so i need windows 7 64bit.

    Please help me, thank you very much.

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  • 09/01/18--07:07: VERIFICATION
  • I BOUGHT HP LAPTOP TODAY (1-09-2018){(HP Notebook 15-DA326TU (7th Gen Core i3-7100U, 4GB, 1TB HDD, M2 SSD Slot, 15.6" Full HD (1920 x 1080), Windows 10 Home) Silver)}







    but seen in box :DA0326tu


    cnd830....serial number



    please healp me its is genuine product


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    where can I dowload drivers if they are ot availale o the hp wesite. bnj keys ot workig!

    thaks! ;0

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    I have recently updated all of my drivers and i also downloaded OCC (Omen Command Center) from the microsoft store and now i can no longer do my macros. i was hoping somebody knew the fix for thisScreenshot (1).png

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  • 09/02/18--09:24: HP Spectre x360 Fan Noise
  • Hello,


    I purchased a brand new HP Spectre x360. All along the fan was silent and could not be heard. I installed Google Drive onto my machine, and the fan started to make a very loud sound. I tried to restart the machine in hopes that the sound would go away, however, the computer was just stuck on the restart screen for approximately 30 minutes. I then held the power button and forced a shut down. The computer then started up again. However, the fan buzzing can still be heard albeit not as loud as it was before I restarted the machine. The fan does get louder and eventually goes back to normal. 


    I can now here the fan buzzing which was not happening on the first few days that I was using the laptop. Is this normal, bearing in mind the only thing installed on my laptop is Microsoft Onedrive. 

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    how do I replace the primary battery? What happens when the primary battery fails?

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    I am pavilion g6 user. My PC running with windows 10 64 bit operating system. I can't use Bluetooth because i didn't find any driver for my pc related windows 10. I found one driver which is capable for windows 8.1. But i need Bluetooth driver for windows 10 64 bit. Please help me out from this problem.

    Thank You.

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  • 09/02/18--11:54: PCI device Unknown
  • Hello Community I have a Laptop PAVILLION dv7-4295us Entertainment PC.


    I just installed Windows 10 and I am not an expert these matters, but I cheched on the Device Manager and it says that my PCI is unknown.


    I checked it and I found its ID in order to find the controller.

    The Hardware ID is as follows:

    ACPI VEN_HPQ & DEV_0004


    My questions is as follows:


    Where can I find the controller because Windows 10 could not find it?


    I will really appreciate your answers. 

    Yours truly,

    Rafael E. Llavaneras

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    I have the same issue and tried the steps provided. Still did not work.

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    Dear Friends,


    Windows is showing the following error:


    Windows can’t find ‘C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch’.  Check the spelling and try again.


    Can you please help?




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    Whenever i open the OMEN Command Center and click on the macro section it shows "System.Object" and never loads. I dont know what to do at this point i got this laptop 2 days ago .

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    HELLO, i would like to know how to see BlockNum status on screen since the keyboard has no indicator.

    thansk in advance, Best regards.


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    HP Pavilion g6 laptop, WIFI driver wont install on Winows 7 or Windows 10. Originally Windows 10 couldn't install the wifi driver because apparentley reading online HP don't support Windows 10 for that model.


    Formatted the Hard drive and installed Windows 7 still can't install the WIFI driver.


    Any help would be greatly appreciated.



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    Where is the keyboard layout for HP Pavilion - 15-au126tx. I can't seem to find the language options for this keyboard. For example the backslash button is next to the right shift button and there seem to be no language option that supports that button.

    2016-6-18 1-20-4.JPG2016-6-18 1-20-9.JPG2016-6-18 1-20-13.JPG

     Sorry for the poor quality photos and the  dates on the photo should read 2018/09/03 took them with an old pen camera.


    Kindly advice.

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  • 09/03/18--12:45: booking a repair
  • i have registered the above product which is still in warranty but am unable to locate how i can book a repair on this, the site is not very user friedly, any help?

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    The Camera says that my SD card is the wrong format and cannot be formatted by the Camera. I found the HP Disk format tool and I removed the Read Only Write protection off the SD card. If anyone can help me to format this thing properly I would greatly appreciate it. I have a PNY 32 GB SDHC Memory Card.

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  • 09/03/18--13:36: BIOS Deployment VIA SCCM
  • We have approx 340 laptops and Desktop and require to update the BIOS on all these devices as part of a regular patching process for vulnerabilites that are patched when releases are available.


    We have SCCM as an Enterprise Solution but have been unsuccessful with our attempts to deploy the BIOS.


    As a company our standpoint is to LOCK the BIOS with a Password and have specific settings applied across the board, so these have to be retained throughout the process.


    If someone can advise a step by step guide on how to accomplish this or advise of a tool that can carry out our task we would be greatly appreciated.


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  • 09/03/18--14:32: HP Support Assistant
  • Hi Team,


    I am new to this community.  I have HP ENVY Notebook T8F99AV  without std warranty. I have recently noticed a dark blue color on the top left corner. I have visited the help page and updated the BIOS but the issue is still there. 


    I then tried to update the software and drive through HP Support assistant but it is neither giving any error nor downloading any updates. 


    I want to update the drive for a dark blue spot issue. 



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