Sat sri akal, Jeet Singh. I worked for many hours and many days with Microsoft, who sent me to HP. I need updated&compatible Keybd Drvr. Only have Win7 Drvr as preinstall, but have upgraded OS to 10.
You asked for more details:
1) What exactly seems to be an issue with the keyboard? *It does not type anything nor track pad*
2) Have you checked if the external USB keyboard works? *I purchased a wireless external that works. But that does not matter. The computer is a laptop with a built in keyboard. The built in keyboard does not work after I uninstalled malware. See below. Also, none of Microsoft's solutions worked, and they sent me to HP.*
3) you don't need any keyboard drivers as it's a plug and play device. *Inaccurate. The built in keyboard for the laptop is not a plug and play.*
4) If you wish, you can try to uninstall the keyboard drivers from device manager and then you can either click on Scan for Hardware changes or you can restart the notebook.
This will automatically look for the drivers and install it. *Inaccurate. I tried this with 9+ Microsoft Representatives. It never worked. The laptop's keyboard never resumed working. Even after paying for their advanced technology support and purchasing and upgrading to Windows 10.
>>>>>>>>>>>>>Below is the conversation I had with the 13th or so Microsoft Representative. He instructed me to go to your HP help center and ask you for the updated and compatible driver for HP Pavilion G7 Notebook PC since the driver is not visible on your website.
***Microsoft Representative, Christian:***
When I look on the driver of the keyboard, it is not available on the web, and the original OS of the HP Pavilion G7 is Windows 7 x64 only. It says on the Device manager to look on the website.
Me: so this laptop isn't supposed to run Win 10?
Christian: No, I mean, all HP Pavilion PC if Windows 7 Pre-installed OS, not Windows 10, but you can still upgrade the Windows 7 to Windows 8.1 and 10.
Me: That doesn't fully make sense casuse it was running win8.1 no issue.
Christian: The Driver on Device manager says, Code 24 which is : If you know the manufacturer of your device, you can visit their website and check the support Section for Drivers.. so I tried to look on HP support website for the driver and I found out that the OS that was supported by the driver is Windows 7, and no Windows 8.1 or 10, we can still use that, however, there is no Keyboard driver visible on their website. I updated the driver. Look at the Error message. If you know the manufacturer of your device, you can visit their website and check the support Section for Drivers... So I went on HP support website, and look for the HP Pavilion G7 Notebook PC. Cause that is the Brand and model of your device. If you see, it only provides us Windows 7 Driver , cause Windows 7 is preinstalled on this kind of Device, but you can still upgrade the OS to 10. It will give us all the drivers that we can download and install on this PC once there is a problem with the Driver.
Christian: When we look on the Driver-Keyboard, mouse and input device, it only provide us Synaptic Touchpad Driver, and no Keyboard Driver. So meaning to say, that you need to contact HP and ask them the updated and compatible driver for HP Pavilion G7 Notebook PC since the driver is not visible on their website. Basically, there is no problem with the Operating system, only on the driver if this PC which is the built-in Keyboard; so earlier I said that we might consider this a hardware faulty driver. You can copy and paste our chat and provide them to HP Support.
