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Warranty and Care Pack if bought from a retailer

November 19, 2018, 10:11 am
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Hi HP community,

 

I have 2 questions regarding HP manufacturer warranty/Care Pack as I am planning to buy HP Omen 15 from Currys.

 

1) If I buy the laptop from Currys and something goes wrong, can I deal directly with HP regarding warranty or does it need to be through Currys? Is it as simple as buying from Currys, registering the product with HP and getting all benefits of HP warranty?

 

2) If I buy the laptop from Currys, am I still eligible for HP Care Pack warranty extension to 2 or 3 years or are there any limitations?

 

Thank you in advance for any help on the above. I appreciate I might have posted it into the wrong section but none seemed appropriate, apologies.

 

Richard

 

 

 

 

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au003tx bios password reset

November 19, 2018, 10:50 am
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Anyone help me with removing bios password ?

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Reset to factory setting

November 19, 2018, 11:59 am
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I don’t have a recovery cd, my laptop goes no further than after I sign in with my password, it completely freezes and goes back and forth to a black screen. I can’t afford a new one or to get it fixed. I don’t know what to do, it’s the only laptop I have. 

Product K7W77UA

Serial [edited]

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HP ProtectSmart SP71811 missing from FTP server

November 19, 2018, 1:11 pm
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back lite for keyboard

November 19, 2018, 3:03 pm
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Hello

Is this model has a keyboard back lite?

If yes how can I turn on it?

Thank you

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My HP laptop will only burn CD-RW

November 19, 2018, 4:34 pm
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Error: There was a problem while recording please try again.

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shortcut/speed key to enter a text squence

November 19, 2018, 5:10 pm
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Hi, can I program a shortcut/speed key to insert a string of text eg my email address?

thanks

Pj

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Enable AHCI in HP Pavilion 15-ab004la

November 19, 2018, 8:06 pm
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Hi all, sorry if is somewhat of a redundant question, but this questios was not made yet for my notebook model.

 

This is a : Pavilion hp 15-ab004la Notebook

Running : Windows 10 64

BIOS: F.06

 

I cloned my old HDD on a SSD and it works good as far, but now I would like to get the maximum advantage of my SSD.

 

QUESTION:

it is possible to enable the AHCI mode in my actual HP Pavilion model from the bios?. I can't find the option and I don't know if it's because my BIOS version or it's a limitation of my mother board.

 

I'll really apreciate your kind aswer. Regards!

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Restart BIOS password on PROBOOK 440 G4

November 19, 2018, 10:51 pm
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I need to reset my laptop, but cannot remember the BIOS password

model: probook 440 g4

serial: 5CD7210KHM 

UUID : 0A2189BF-FF00-014A-816A-4B9260BB2D01

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controller ide ata/atapi

November 20, 2018, 12:38 am
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Salve,chiedo aiuto al forum.

Dopo una installazione pulita di win 10 64 bit,ho un dubbio su driver controller ide ata/atapi.

Attualmente mi trovo sul mio pc amd sata controller e non risulta e non si trova standard sata ahci controller.

E' possibile installare sul mio notebook HP 255 G2,cpu amd e1-2100 apu,standard sata ahci controller?Se la risposta è si,dove posso trovarlo?

Ho cercato driver standard sata ahci controller su assistenza hp ed anche ricerca profonda su google chrome,ma non sono riuscito a trovarlo.

Grazie a qualsiasi aiuto.

 

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ORIGINAL SOFTWARE

November 20, 2018, 12:40 am
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NEED TO FINE RECOVERY SOFTWARE FOR MY LAPTOP HP PAVILION G7-1150US

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HP Hotkey UWP Service

November 20, 2018, 1:54 am
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Hi before I login to my computer there is a message dialog that says

 

HP Hotkey UWP Service

Error: HP Software Framework is not installed in the system

Please download and install from the link -

ftp://ftp.hp.com/pub/caps-sofpaq/cmit/softpaq/CASLSetup.exe

Note: Restart system after installation

 

Can someone explain what this means? 

 

If I simply close the dialog without installing,  login, my computer behaves normally. 

 

Thank you 

 

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Is it possible to shut off the Thunderbolt G2 power button?

November 20, 2018, 3:16 am
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I have a new Elitebook 840 G5 connected to a Thunderbolt dock G2. I find it very annoying that a simple touch on the power button on the G2 makes my laptop shut down immediately. I will never shut down my computer in that way deliberately and I have already managed to shut down the computer by mistake while connecting and disconnecting cables to the G2.

Is there a way to shut off the power button on the G2 or change its funcationality (perhaps to enter sleep mode instead)?

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Getting Windows back

November 20, 2018, 5:57 am
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Operating System is supposed to be Microsoft Windows 8.1 (64-Bit) (At least that's what it says on my screen in the right hand corner)
 

My laptop went through some things and in order to fix it the motherboard was changed (years ago). Everything else works as good as new except for windows. I re-installed/re-downloaded it and ever since then I constantly have a blue screen telling me to activate windows. I used Microsoft's phone activation and they tell me that I need to have the Oem unlocked but I have no idea how to do that. I have the product key but it tells me that its the wrong one. And since my warranty expired there is no one that I could directly get answers from. How do I get Windows back. I dont care if its 8, 8.1, or 10. 

 

 Can I purchase just a new product key or do i have to be an entire new windows installation?

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Driver issue Port_#0004.Hub_#0002 unknown device

November 20, 2018, 9:05 am
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Hello,

 

I am having an issue with one particular driver on my HP EliteBook 840 G3. Please see below screenshots for more information. Based on this information, is there a direct link to the driver you can provide me? Please let me know if you need anything else. Thank you.
Capture1.PNGCapture2.PNG

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Can this laptop download and play sims 4?

November 20, 2018, 9:35 am
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I was wondering if your HP 15-bs199sa laptop would be able to download and play Sims 4 from an origin account?

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Laptop won't charge unless off

November 20, 2018, 12:25 pm
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So I plugged my laptop in to charge and it wasnt charging even though my power strip was on and everything was plugged in fine. I tried it in another power strip and same deal. The weirder part is that it shows the white charging light like how it does when it's still plugged in and the battery is full except that its not full and not charging. I took the battery out and put it back in and when I do that (so it's off) then the orange light is on and it charges. This makes no sense to me and I have no idea why this is happening. Yesterday it was totally fine. Please help I'm a student and literally can't be without my computer.

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Keyboard buttons not working

November 20, 2018, 3:35 pm
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Hi Team,

 

Can some one provide me the guidance my latop details are below

 

My laptop specification

HP Pavilion g6 Notebook PC

Prod no # C0P15PA#ACJ

Serial no # [edit]

Windows 8 Single Language 64-bit 

 

Issue on  my laptop keyboard some of the keys are not working, I am currently in USA  to repair or change the keyboard which shop do the installation of new board and let us know whether i can able to do it from my end.

 

Also,Provide me which keyboard will suite to my laptop model.

 

Pls guide me someone

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Locked keyboard

November 20, 2018, 7:53 pm
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my keyboard is locked on my HP pavillion windows 10. The cat touched something and locked it for me. The mouse works, but not the keyboard. Restarting has not helped. Any ideas?

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Deleting Previous Version of Windows

November 20, 2018, 8:47 pm
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Version:1.0 StartHTML:000000281 EndHTML:000026044 StartFragment:000025235 EndFragment:000025862 StartSelection:000025235 EndSelection:000025858 SourceURL:https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Deleting-Previous-Version-of-Windows/td-p/6241904Deleting Previous Version of Windows - HP Support Community - 6241904

Hello,

 

I accepted the upgrade to Windows 10 on my HP Stream 11 notebook a few months ago. Unfortunately, I can't delete the previous version of windows, which is taking up a lot of space and slowing things down. I keep being told that I need to be an administrator to delete it -- I am the administrator. I have tried to delete it via Disk Cleanup and by navigating to the folder via Windows Explorer and attempting to delete it. Neither works.

 

I read that this version should have just disappeared a month after upgrading. Obviously it has not.

 

I would appreciate some help!

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